Privacy Policy

Last updated: July 2025

INTRODUCTION

Jade Teaches Vietnamese ("we", "us", or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your personal data when you visit or make a purchase through our website or online course platform (collectively, the “Platform”).

By using our Platform and Services, you agree to the collection and use of information in accordance with this Privacy Policy.

WHO WE ARE

We are a Vietnam-based business providing online Vietnamese language courses. Our services include:

  • Access to and purchase of Vietnamese language lessons and downloadable resources

  • Email newsletters and updates

  • Student support and communication

INFORMATION WE COLLECT

We may collect the following information from you:

  • Account & Order Information: Your full name, email address, and payment information when you enroll in a course or make a purchase.

  • Payment Information: Processed securely by third-party payment processors (e.g., Stripe, PayPal). We do not store your full credit card details.

  • Communication Information: Any information you submit via contact forms, emails, or customer support interactions.

  • Device & Analytics Data: Technical information such as IP address, browser type, time zone, and device information to help us analyze and improve the Platform.

WHY WE COLLECT YOUR INFORMATION

We collect and process your personal data for the following reasons:

  • To deliver our services – including course access, updates, and customer support.

  • To manage payments – via secure third-party payment providers.

  • To communicate with you – regarding your course progress, announcements, promotions (with consent), and responses to inquiries.

  • To improve our Platform – through analytics and user feedback.

  • To comply with legal obligations – such as financial recordkeeping and consumer rights.

LEGAL BASIS FOR PROCESSING

We rely on the following legal bases under the General Data Protection Regulation (GDPR), where applicable:

  • Performance of a contract – to provide you with access to paid services.

  • Legitimate interests – to improve our services and customer support.

  • Consent – for email marketing (which you may opt out of at any time).

  • Legal obligations – to comply with applicable laws.

COOKIES

We may use cookies or similar technologies to enhance user experience, monitor performance, and personalize content. You can control cookie usage through your browser settings.

DATA SHARING

We only share your data with third parties when necessary, including:

  • Payment processors (e.g., Stripe, PayPal)

  • Email marketing platforms (e.g., ConvertKit, Mailchimp)

  • Analytics tools (e.g., Google Analytics)

  • Hosting providers and technical support

We do not sell your personal data.

DATA SECURITY

We take data protection seriously. Your personal information is protected with appropriate security measures. However, no method of transmission over the internet or electronic storage is 100% secure.

DATA RETENTION

We retain your personal information for as long as necessary to:

  • Provide our services

  • Comply with legal and tax obligations

  • Resolve disputes and enforce agreements

Typically, data is kept for up to 6 years unless deletion is requested.

YOUR RIGHTS

Under data protection laws (such as GDPR if you are in the EU/UK), you may have the right to:

  • Access your personal data

  • Correct or update inaccurate data

  • Delete your personal data

  • Object to or restrict certain types of processing

  • Withdraw consent at any time (e.g., for marketing)

  • Lodge a complaint with a data protection authority

To exercise these rights, please contact us using the details below.

CHILDREN'S PRIVACY

Our services are not intended for children under 16. We do not knowingly collect personal data from anyone under this age. If you believe we have collected data from a minor, please contact us immediately.

INTERNATIONAL TRANSFERS

If you are located outside Vietnam, please note that your data may be transferred and processed in Vietnam or other countries. We will take appropriate safeguards to protect your personal data in accordance with applicable laws.

UPDATES TO THIS POLICY

We may update this Privacy Policy from time to time. Changes will be posted on this page, and we will notify you of significant updates via email where appropriate.

CONTACT US

If you have any questions or requests about this Privacy Policy or your personal data, you can contact us at:

📧 Email: hello@jadeteachesvietnamese.com