1. INTRODUCTION

Welcome to Jade Teaches Vietnamese ("we", "our", or "us"). These Terms and Conditions ("Terms") govern your access to and use of our website, online courses, and related services. By purchasing or using our courses, you agree to be bound by these Terms. If you do not agree with them, you must not use our website or services.

2. PAYMENT TERMS

2.1 Courses are available for either:

• A one-time payment, or

• A three-installment payment plan.

2.2 All prices are clearly displayed on our website at the time of purchase.

2.3 Payments must be completed in full to maintain access to the course. Failure to complete installment payments may result in suspension or termination of access.

2.4 We do not offer refunds except as required by Vietnamese consumer protection law.

3. LIMITATION OF LIABILITY

3.1 These exclusions do not apply to:

• Fraud or fraudulent misrepresentation;

• Death or personal injury caused by our negligence;

• Any matter for which liability cannot be excluded under applicable law.

3.2 Except as set out above, we shall not be liable for any:

• Loss of income or revenue;

• Loss of business;

• Loss of anticipated savings;

• Loss or corruption of data;

• Unforeseeable losses (i.e., those not obvious or not discussed at the time of contract);

• Damage to or loss of property, however caused.

3.3 Our maximum aggregate liability for any claims related to our website or courses will be limited to the amount of fees you have paid.

3.4 You agree that you are responsible for regularly backing up your data. We are not liable for data loss resulting from access to our courses or website.

4. THIRD PARTY PRODUCTS

4.1 Our courses may include references or links to third-party websites or software ("Third Party Products").

4.2 Use of Third Party Products is entirely at your own risk and subject to their terms and privacy policies. We:

• Provide access to these products on an "as is" basis;

• Do not endorse or guarantee their functionality;

• Are not liable for any data loss, device damage, or misuse of personal information that occurs while using them.

4.3 You may receive training using Third Party Products, but this does not imply our endorsement or affiliation.

4.4 You must not reproduce, share, or misuse any Third Party Products or content beyond what is legally permitted.

5. INTELLECTUAL PROPERTY

5.1 All content on the website and in our courses (including videos, text, graphics, PDFs, and downloadable resources) is protected by intellectual property laws.

5.2 This content is owned by us or licensed to us. All rights are reserved.

5.3 You may:

• Download and print course materials only for personal, non-commercial use;

• Not modify or share the materials;

• Not remove copyright or brand markings.

5.4 Sharing login details, copying course content, or distributing materials to others may lead to termination of access without refund.

5.5 We may monitor your usage to ensure compliance with these terms.

6. CONFIDENTIALITY

6.1 Your course performance and progress will be kept confidential unless required by law or regulatory bodies.

6.2 If you request a reference, you waive confidentiality for that purpose.

7. DATA PROTECTION

7.1 We collect and process your personal data (including name, email, and payment info) only for the purpose of delivering our courses.

7.2 By enrolling, you consent to this use in line with our Privacy Policy.

7.3 We will not sell or share your personal data with third parties, except as required to process payments or deliver services.

8. TECHNICAL REQUIREMENTS AND SUPPORT

8.1 You are responsible for ensuring your device and internet connection are sufficient to access the course.

8.2 We are not liable for access issues resulting from technical failures outside our control.

9. TERMINATION OF ACCESS

9.1 We may suspend or terminate your access without refund if you breach these Terms, including:

• Sharing login details;

• Redistributing course content;

• Failing to complete installment payments.
  
  

10. COMPLAINTS PROCEDURE

10.1 Please contact us to resolve any complaints informally first.

10.2 If this is unsuccessful, you must follow our full complaints procedure before initiating legal action.

11. GENERAL

11.1 We may update these Terms at any time. Updates will be posted on the website.

11.2 These Terms represent the entire agreement between you and us. They override all previous communications.

11.3 You may not assign or transfer your rights under these Terms without our written permission.

11.4 Any delay in enforcing these Terms does not waive our right to enforce them later.

11.5 If any part of these Terms is found to be unenforceable, the rest will remain in full effect.

11.6 Notices can be sent by email or post and are considered received when sent.

11.7 We may recover any reasonable costs if we need to pursue unpaid fees or breach of contract.

11.8 These Terms and any disputes are governed by the laws of Vietnam. You agree to the exclusive jurisdiction of Vietnamese courts.

12. CONTACT US For questions, contact us at:

• Email: hello@jadeteachesvietnamese.com